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Ten Locks T Shape
Ten Locks
Ten Locks L Shape

Ten Locks

Privacy Policy

Ten Locks respects your right to privacy when you use our digital media (such as our websites, mobile applications, pages on social networks, online forms you use to share your personal information)

Ten-Locks.com is part of Ten Locks Drinks Limited, a subsidiary of Kingsland Drinks Limited. The purpose of this privacy policy is to explain how our organisation (uses cookies and the personal data we collect from you) when you user our website.

Topics covered:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your Data Protection rights?
  • What are Cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Ten Locks collects the following data:

  • Personal Identification Information (Name, e-mail address, phone number, company name).
  • General information (interests, enquiry type)
  • Purchase history (products bought, quantity, price, date etc.)
  • Enquiry and complaint history to improve your customer experience .

How do we collect your data?

You directly provide Ten Locks with most of the data we collect. We collect data and process data when you:

  • Register online for information (e.g newsletter)
  • Place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards, social media or via email.
  • Use or view our website via your browser’s cookies.
  • From enquiries and complaints forms.
  • Job applications – include upload of employee privacy policy

How will we use your data?

Ten Locks collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might be interested in.
  • To understand the general pattern of sale of our product portfolio.
  • To improve your customer experience
  • Consider you for a job application

If you agree, Ten Locks may share your data with our partner companies so that they may offer you their products or services. These partners include:

  • Kingsland Drinks Limited – including for the purpose of a job application our HR department, hiring manager, individual authorised to maintain personal files, or professional advisors.
  • Online retailers selling our products
  • Manufacturers and brand owners

How do we store your data?

The data gathered on the website from the forms is initially stored within a database located on the websites hosting platform, UKFast. All of this electronic information is stored on secure servers which are located within the EEA.

Information gathered on the website via the UKFast servers is also shared via email with Ten Locks employees and is therefore shared stored on servers within the premises of Kingsland Kingsland Drinks Limited, and secured in line with the data protection policies of Kingsland Drinks Limited.

Further details are available upon request via the contact details contained within this document.

Ten Locks will keep your personal identification information for an initial period of three years, and if there are no enquiries or activities then the data will be automatically deleted.

Marketing

Ten Locks would like to send you information about products and services of ours that we think you might be interested in, together with those of our partner companies. These partners are:

  • Kingsland Drinks Limited
  • Online retailers selling our products
  • Market research agencies

If you have agreed to receive marketing information this will be sent to your given email address.

You have the right at any time to stop Ten Locks from contacting you for marketing purposes or giving your data to our partners. You may opt out of any agreed arrangement at any time, and will be removed from our marketing lists within 28 days.

If you no longer wish to be contacted for marketing purposes, please let us know using the contact details contained within this document.

What are your Data Protection Rights?

Ten Locks would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The Right to access – You have the right to request Ten Locks provide you with copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Ten Locks correct any information you believe is inaccurate. You also have the right to request Ten Lock complete information you believe to be incomplete

The right to erasure – You have the right to request that Ten Locks erase your personal data under certain conditions

The right to restrict processing – You have the right to request that Ten Locks restrict the processing of personal data under certain conditions.

The right to object to processing – You have the right to object to Ten Locks processing of your personal data under certain conditions.

The right to data portability – You have the right to request that Ten Locks transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request we have one month to respond to you. If you would like to exercise any of these rights please let us know using the contact details contained within this document.

Cookies

Subject to your consent when required by applicable law, our website use cookies and similar technologies (“cookies”). This describes how Ten Locks is committed to respecting your privacy regarding its use of cookies on its websites, applications, pages on social media etc.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org/

How do we use cookies?

Ten Locks uses cookies in a range of ways to improve your experience on our website including:

  • Remembering your age verification
  • Keeping you signed in
  • Understanding how you use our website

What types of cookie do we use?

There are a number of different types of cookies, for example, our website uses:

  • Functionality – Ten Locks uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what products you prefer, age verification and what location you are in. A mix of first-party and third-party cookies may be used.
  • Advertising – Ten Locks uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and the information about your browser, device and IP address. Ten Locks may sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website link provides some guidance on how you may remove cookies from your browser. However, in a few cases, some of our website features may not function as a result, and the experience of your visit to us may be impaired.

Privacy Policies of other websites

This Ten Locks website may contain links to other websites. Our privacy policy applies only to our website. So if you do click on one of these link end navigate away from our site you should read the destination website’s own privacy policy.

Changes to our privacy policy

Ten Locks keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in November 2020.

How to contact us

If you have any questions about our company privacy policy , the data we hold on you, or you would like to exercise one of your data protection rights please do not hesitate to contact us.

Chief Information Officer of Kingsland Drinks Ltd, The Winery Fairhills Road, Irlam, Manchester, M44 6BD.

How to contact the appropriate authorities

Should you wish to report a complaint or feel that Ten Locks have not addressed your concern in a satisfactory manner you may contact the Information Comissioner’s Office via ico.org.uk/

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